Health & Wellness Overview How It Works Trust & Safety Practice Types Pricing Plans FAQ
See Captivate on My Website
24/7 Practice First Point of Contact

Give Your Front Desk
a Second Shift.

Answer questions. Capture new patients. Keep your practice growing—even after you close.

Your website gets visitors when your front desk isn’t available. They arrive looking for fast, clear answers before choosing a provider:

“Do you accept my insurance?”
“How much is a first visit?”
“Do you treat this condition?”
“Are you accepting new patients?”
“Do you have appointments this week?”
“Where are you located?”

If prospective patients can’t get answers immediately, they leave for another clinic. Captivate gives your website a 24/7 assistant that answers questions using your practice’s approved information, captures prospective patients, and alerts your team when someone wants to connect.

No credit card required • No obligation • See it in action first

Practice-Approved Info Only Never Gives Medical Advice Live in 10 Minutes
Oakridge Wellness & Family Care
Online • Captivate Assistant
8:47 PM • Front Desk Closed
Prospective Patient • 8:47 PM
Hi! Do you accept Blue Cross Blue Shield for new patient wellness visits?
Captivate Assistant • Instant Answer
Yes, we are an in-network provider for Blue Cross Blue Shield PPO plans! Coverage typically covers annual wellness visits 100%. We can verify your specific copay prior to your visit.
Practice-Approved BCBS Policy
Prospective Patient • 8:48 PM
Great! How much is a comprehensive first-visit consultation if I pay out of pocket?
Captivate Assistant • Instant Answer
For self-pay patients, our new-patient comprehensive consultation and exam is $145. Would you like me to have our patient coordinator reach out to schedule an appointment for you this week?
Prospective Patient • 8:49 PM
Yes please. My name is Jane Davis, phone (555) 234-8901, email jane@example.com. Thursday afternoon works best!
Captivate Assistant • Instant Answer
Thank you, Jane! I’ve sent your consultation request and preferred time to our team. Sarah at our front desk will reach out first thing tomorrow morning to confirm your spot.
New Patient Lead Dispatched Just now via email • 8:49 PM
Patient Name Jane Davis
Phone & Email (555) 234-8901 • jane@...
Inquiry Interest New Patient Consult (BCBS)
Preferred Time Thursday Afternoon
Staff Workload & Patient Experience

Your Front Desk Can’t Answer Every Question.
Captivate Handles the Ones That Keep Coming Back.

Your staff spends valuable clinical hours answering the same inquiries over and over. And those questions don’t stop when the office closes at 5:00 PM. Captivate gives your website another set of hands.

Practice Hours
Clinic Location & Parking
Insurance & Copays
Out-of-Pocket Pricing
New-Patient Intake
What to Expect on Visit 1
How to Schedule
What Patients Should Bring
Accepted Payment & HSA/FSA
After-Hours Patient Acquisition

Imagine a Prospective Patient Visits at 8:47 PM

They’re interested in your practice, but your doors are locked. See how Captivate turns an evening web visitor into an organized, high-intent consultation request ready for your morning staff.

8:47 PM • Visitor Arrival

“Do you accept Blue Cross?”

The prospective patient has health insurance in hand. Instead of digging through PDFs or giving up, they ask right away. Captivate answers instantly using the approved policy rules configured by your clinic.

1
2
8:48 PM • Price Transparency

“How much is a new patient appointment?”

Captivate provides approved self-pay or copay tier estimates without guessing. When a visitor receives transparent, reassuring guidance, their confidence in your practice surges.

8:49 PM • Opportunity Capture

“I’d like to schedule a consultation.”

Captivate captures the opportunity naturally: full name, phone number, email address, preferred appointment window, and what they’re looking to address.

3
4
8:00 AM Next Morning • Prepared Front Desk

Your Team Arrives Prepared

Your staff opens their inbox to a complete patient profile: who contacted you, what questions they had, their insurance type, and that they’re eager to finalize an appointment.

See Captivate on My Website
Four Pillars

Your Website Becomes Your 24/7 First Point of Contact

Captivate helps prospective patients move smoothly from “I’m interested” to “I’d like to talk to your team.”

01

Answer

Provide immediate, accurate answers about your practice using only your approved clinical, logistical, and billing information.

02

Engage

Let visitors ask questions in natural human language instead of forcing them to hunt through confusing menus and PDF forms.

03

Capture

Seamlessly collect verified contact information when someone wants to request an appointment, consultation, or pricing quote.

04

Alert

Send the full conversation transcript and prospective patient details directly to your front desk email or practice inbox instantly.

Patient-Centered Care

Stop Making Your Front Desk Answer the Same Questions

Your staff handles the people in your waiting room. Captivate handles the repetitive questions on your website.

Hours & Location Guidance

Opening hours, holiday schedules, parking instructions, suite directions, and wheelchair accessibility details provided immediately.

Provider & Service Profiles

Help visitors understand clinician specialties, credentials, treatment modalities, and which provider is best suited for their needs.

Insurance & Payment Options

In-network carriers, HSA/FSA card acceptance, financing plans (CareCredit, Cherry), and self-pay pricing ranges clearly explained.

New-Patient Preparation

What documents to bring, arrival time guidelines, intake form links, and how long to budget for the initial consultation.

Appointment Inquiries

Captures preferred days, morning vs. afternoon preference, and reasons for visit so front-desk staff can schedule with one quick confirmation.

Safety & Urgent Protocols

Automatically directs visitors with medical emergencies or urgent clinical needs toward emergency services (911/ER) or on-call hotlines.

Frictionless Intake Pipeline

From Website Visitor to New-Patient Opportunity

A predictable, reassuring journey that turns casual browsers into confirmed appointments.

1. Visitor
Arrives on your site after searching for care.
2. Question
Asks something they can’t quickly find.
3. Answer
Captivate replies using approved clinic info.
4. Intent
Patient wants to book or speak with team.
5. Capture
Collects name, phone, email & visit details.
6. Alert
Front desk receives actionable inquiry.
Essential Clinical Boundary

Captivate Doesn’t Pretend to Be a Clinician.
That’s an Important Difference.

Health-related inquiries require a distinct level of ethical care. Captivate is intentionally not designed to replace your doctors, dentists, therapists, chiropractors, veterinarians, or clinicians.

Captivate works strictly from the approved documents and rules you provide. When information isn’t available, Captivate doesn't guess or improvise clinical recommendations—it acknowledges that it doesn’t have that information and connects the visitor with your human team.

You Control the Knowledge Base Practice info, provider bios, service menus, insurance carriers, pricing sheets, and policies.
Zero Hallucinated Medical Advice Configured with strict safety fences to prevent diagnosis or treatment prescription.
Emergency Redirection Recognizes crisis keywords and immediately directs visitors to 911 or urgent emergency care.
Your Practice Sets the Guardrails Define custom welcome messages, tone of voice, and exact overrides for sensitive topics.
Practice Safety Notice: Captivate should not be used to diagnose medical conditions, provide individualized clinical advice, or handle acute medical emergencies. Emergency or urgent clinical concerns are explicitly directed to appropriate emergency or professional medical services.
Practice Insights

Your Patients Are Telling You What Your Website Is Missing

Every conversation creates insight. Turn patient questions into website intelligence and stop guessing what visitors need.

Inquiry Intelligence • Last 30 Days Oakridge Wellness Center
System Active
342
Inquiries Handled 24/7
68%
Engaged After-Hours
41
New Patient Leads Captured
96.4%
Positive Patient Sentiment

Top Patient Questions Asked

  • “Do you accept Blue Cross / Aetna?” 118 asks
  • “How much does a new patient consultation cost?” 84 asks
  • “Do you offer Saturday or evening appointments?” 56 asks
  • “What should I bring to my first appointment?” 47 asks
  • “Do you treat sciatica / chronic lower back pain?” 37 asks

Information Gap Identified

Over 28 visitors this month asked if your clinic offers Saturday morning appointments. Currently your website only lists Monday–Friday hours.

Recommendation: Add weekend telehealth or Saturday triage hours to your knowledge base to capture these inquiries.
Configured for Your Field

Built for Health & Wellness Practices

Captivate can be configured around the way your specific practice works—from insurance requirements to treatment consultations.

Dental Practices

Answer new-patient questions, explain teeth whitening or Invisalign options, outline insurance, and capture emergency dental requests.

Med Spas & Aesthetics

Engage high-intent prospects asking about Botox, laser treatments, pricing packages, provider credentials, and consultation booking.

Physical Therapy

Answer rehabilitation questions, explain doctor referral requirements, check insurance eligibility, and capture prospective patients.

Chiropractic Clinics

Provide approved practice info, explain first-visit spinal exams, clarify cash vs. insurance plans, and help visitors connect with your team.

Veterinary Practices

Answer general wellness exam questions, capture new client intake, and maintain clear boundaries routing acute animal emergencies to 24-hr hospitals.

Mental & Behavioral Wellness

Provide practice-approved therapy modalities, explain out-of-network superbill options, and guide clients safely through confidential intake steps.

Specialty Clinics

Give visitors immediate access to specialized diagnostic testing procedures, doctor biographies, and preparatory instructions.

Wellness & Fitness Studios

Capture private personal training and wellness membership consultations while answering common schedule and service questions.

10-Minute Onboarding

Your Existing Website. A 24/7 AI Receptionist.

You don’t need to rebuild your website or change your practice management software.

1

Connect Website

Enter your practice URL. Captivate reads your approved website content automatically.

2

Add Your Info

Upload intake FAQs, service descriptions, insurance lists, and approved practice policies.

3

Configure Tone

Set your practice’s warm, professional tone, welcome greeting, and safety boundary rules.

4

Add Widget

Copy and paste a lightweight script tag into WordPress, Squarespace, Wix, or Webflow.

5

Engage Visitors

Your practice now has a conversational first point of contact—24 hours a day, 7 days a week.

Real-World Routine

What Does Captivate Actually Save Your Team From Doing?

Take a look at how routine patient inquiries are handled automatically versus how human safety is prioritized.

“What are your hours?”
Answered instantly with office and weekend triage times.
“Do you accept my insurance?”
Answered using your practice’s approved in-network carrier list.
“Where are you located?”
Answered with address, parking tips, and landmarks.
“Are you accepting new patients?”
Answered with immediate welcome guidance and next available slots.
“How do I request an appointment?”
Answered and appointment request captured directly.
“Can someone contact me?”
Contact details collected and team alerted immediately.
“I have a medical emergency. What should I do?”
Captivate follows your practice’s configured safety response, directing the visitor immediately to 911 or emergency care—never diagnosing or prescribing.
Practice Economics

One New Patient
Can Make a Difference

You don’t need Captivate to replace your front desk staff. You don’t need it to handle every single visitor. You don’t need to automate your clinical practice.

You simply need it to assist with the conversations your team doesn’t have time to answer after hours. One additional new patient. One additional consultation. One treatment plan that might otherwise have walked away. That’s the entire opportunity.

See Captivate on My Website

Patient Value Estimator

Avg. Lifetime / Annual Patient Value: $1,200
Additional Monthly Patients Captured: 3 patients/mo
Estimated Additional Practice Revenue:
$43,200 / yr
At just $29–$89/month for Captivate, the ROI is self-evident in week one.
Straightforward Pricing

Simple, Transparent Plans For Every Practice

No setup fees. No long-term contracts. Start with a 14-day free trial and experience the difference after your office closes tonight.

14-Day Free Trial

Experience Captivate on your actual website with your practice’s approved info.

$0 / 14 days
  • 1 Practice Assistant
  • Up to 100 patient conversations
  • Real-time email lead alerts
  • Practice knowledge base ingestion
  • Emergency safety boundary filters
See Captivate on My Website

Multi-Provider / Clinic

For high-volume multi-location practices, med spas, and group clinics.

$89 / month
  • Up to 3 Practice Assistants
  • Up to 5,000 conversations / month
  • Multi-location routing & dispatch
  • In-depth patient intent analytics
  • Priority concierge support
  • Custom CRM webhook integrations
See Captivate on My Website
Clear Answers

Frequently Asked Questions

Everything health and wellness practice owners need to know about safety, setup, and patient workflow.

Will Captivate attempt to diagnose symptoms or give clinical advice?
No. Captivate is strictly an intake and logistical receptionist, not a clinician. It is programmed with rigorous clinical guardrails. When prospective patients describe symptoms or ask for a diagnosis, Captivate politely explains that it cannot provide medical advice and encourages them to schedule an exam or consultation with your licensed providers.
How does Captivate handle medical emergencies?
Captivate includes emergency keyword recognition (e.g., chest pain, shortness of breath, severe bleeding, suicidal ideation, pet poisoning). In those situations, Captivate immediately advises the visitor to call 911 or go to the nearest emergency facility, following your clinic's approved emergency protocol.
What documents does Captivate use to answer questions?
You maintain complete control. Captivate learns from your publicly published website pages, service menus, clinician bios, and any internal PDF or text documents you upload (such as insurance lists, payment policies, parking instructions, and new patient onboarding guidelines).
How does my front desk receive new patient leads?
The moment a visitor requests a consultation or provides their contact information, Captivate dispatches an email alert to your team. The notification includes their name, phone number, email address, preferred appointment time, and the relevant chat transcript so your team can confirm the visit in seconds.
Will this work with our website platform (WordPress, Squarespace, Wix)?
Yes! Captivate works seamlessly across all modern website builders and CMS platforms, including WordPress, Squarespace, Wix, Webflow, Weebly, Shopify, and custom HTML sites. Installation is as simple as adding a single line of script code.
Can we customize the look and greeting to match our clinic brand?
Yes. You can customize the widget color palette, practice logo, avatar, greeting headline, suggestion pills, and office disclaimer directly from your Captivate dashboard.
Never Miss Another Patient

Your Practice Closes.
Your Website Doesn’t Have To.

Your team can’t be available every hour of every day. But prospective patients can visit your website at any time. Captivate makes sure they have somewhere to start: answer questions, capture opportunities, and alert your team 24/7.

See Captivate on My Website

14-day free trial • No credit card required • Live in 10 minutes

Have Questions About Captivate? Let's Talk.

Want to see how Captivate would work with your specific practice? Send us your information and we’ll show you.

We’ll get back to you shortly.