How can we help?

An AI chat assistant that lives on your website, answers visitor questions 24/7 based strictly on your content, and emails you when someone is ready to book or buy.

Every new account gets a full 14-day free trial with no credit card required. All features are unlocked from day one. When the trial ends, the chatbot is paused until you subscribe — your data and setup are never deleted.

Under 10 minutes. Enter your URL, optionally upload a few documents, then paste one line of code onto your website.

No. If you can copy and paste text, you can launch Captivate.

No integrations required. Captivate delivers leads straight to your existing email inbox — nothing new to check or manage.

Sign up on the onboarding panel. A secure, isolated workspace is created for your business automatically.

WordPress, Wix, Squarespace, Shopify, HubSpot, and any custom HTML site — anywhere you can paste a script tag.

Copy the script snippet from your Assistant Editor and paste it before the closing </body> tag on your site. A floating chat bubble appears instantly.

Enter your root URL and choose a depth (up to 3 levels). The crawler reads your public pages, respects robots.txt, ignores external links, and converts your content into an AI knowledge base automatically.

Yes. Create separate assistants for different locations or brands, clone an existing one as a starting point, or archive one to disable it without losing its configuration.

Yes. Every assistant has a Standalone Chat Page URL you can share directly via email or text.

PDF, DOCX, TXT, CSV, MD, and HTML — up to 20MB per file.

Up to 5 files per assistant.

A few minutes. The Knowledge Base table shows live status: Pending, Processing, Completed, or Failed (with a specific error reason).

Never. The assistant only speaks from the documents and website content you provide — it cannot access the internet or invent information.

Remove the old file and upload the new one, re-run the crawler to refresh your website content, or use the Annotation Studio for instant Q&A overrides.

Yes — set a name, write a system prompt defining its persona, choose a tone (Friendly, Professional, Empathetic), and configure handoff instructions for when it can't answer.

A tool to create hard-coded Q&A rules. Enter a trigger phrase and your exact preferred response — the assistant will always deliver those words verbatim, taking priority over document search. Ideal for refund policies, disclaimers, and promotions.

It follows your handoff instructions, collects the visitor's contact details, and emails you a summary so no lead is lost.

As a clean, formatted email straight to your inbox — no app or dashboard to monitor.

Yes, always on — nights, weekends, and holidays — as long as your subscription is active.

Total conversations, unique visitors, qualified leads, fallback rate, and real-time sentiment (Positive, Neutral, Negative) for every session.

Yes. The Transcript Explorer lets you open and read any visitor-bot conversation line by line.

Yes. Enable the Pre-Chat Lead Wall to collect Name, Email, Phone, and Company before the session begins.

The AI classifies each conversation as Positive, Neutral, or Negative in real time — giving you a quick pulse on visitor experience without reading every transcript.

A subscription model with tiers viewable in your Billing tab. All accounts start with a free 14-day trial.

After the 14-day free trial, the service pricing is $29 per month. Customizations are available for an additional charge.

Click Manage Billing Portal in the Billing tab. Everything is handled through Stripe — download invoices, update payment, or cancel anytime.

The chatbot is paused, but your workspace, documents, and assistant settings are preserved. Reactivate anytime by subscribing — no rebuild required.

No. Start the free trial with just an email address.

Every account runs in its own isolated tenant workspace. No data is ever shared across customers. Payments are processed by Stripe — Captivate never stores card details.

Chat transcripts and, if the Lead Wall is enabled, voluntarily submitted contact info (name, email, phone, company). No sensitive health, legal, or financial data is collected.

Yes, for general policy-level questions (insurance acceptance, practice areas, cancellation policies). It is not designed to collect PHI or privileged case details. Consult your compliance officer for specific requirements.

Any SMB that handles repetitive customer inquiries — law firms, HVAC/plumbing/roofing contractors, medical and wellness practices, real estate and property managers, car dealerships, and restaurants/catering.

Upload your menu with allergen notes, catering packages, and reservation policy. The assistant answers ingredient and event questions instantly and only emails you when someone wants to formally book.

Upload your service area list and pricing sheet. The bot confirms coverage and fees instantly, then emails you a packaged lead — name, address, issue, and phone number — while you're out on a job.